Install osTicket

Ref: https://www.rosehosting.com/blog/how-to-install-osticket-on-ubuntu-22-04/

Download

Install osTicket 1.10

LOCAL SETUP (I uses PHP 7.4)

I tried to setup a virtualhost:

sudo gedit /etc/apache2/sites-available/osticket-v1.10.test.conf

Here is the file osticket-v1.10.test.conf:

[codesyntax lang=”text”]

[/codesyntax]

activate it:

sudo a2ensite osticket-v1.10.test

Restart/reload the server:

sudo systemctl reload apache2

Insert osticket-v1.10.test in my local host:

sudo gedit /etc/hosts

Here is the entry that need to be put in:

127.0.0.1 osticket-v1.10.test

Restart/reload the server:

sudo systemctl reload apache2

Change the files & dir permission:
satria@teddy:~/Documents/projects/osticket-v1.10$ sudo chmod -R 777 .

I need to install some php 7.4 extensions missing:
sudo apt install php7.4-imap && sudo apt install php7.4-apcu

Now the site is http://osticket-v1.10.test
SETUP:
rename/copy
from:
/home/satria/Documents/projects/osticket-v1.10/upload/include/ost-sampleconfig.php
to:
/home/satria/Documents/projects/osticket-v1.10/upload/include/ost-config.php

create a new database : osticket_110

set user account
username: adminOT
password: adminOT

after the successful installation:
satria@teddy:~/Documents/projects/osticket-v1.10$ sudo chmod 0644 upload/include/ost-config.php

Your osTicket URL:
http://osticket-v1.10.test/

Your Staff Control Panel or admin:
http://osticket-v1.10.test/scp

after the admin login, I got ‘Valid CSRF Token Required’
SOLUTION:
REF: https://stackoverflow.com/questions/41542268/valid-csrf-token-required-in-osticket-after-login
in include/class.ostsession.php

Just add this line:

$this->data->session_data = “”;
After:

catch (DoesNotExist $e) {
$this->data = new SessionData([‘session_id’ => $id]);
}

So it will be:

catch (DoesNotExist $e) {
$this->data = new SessionData([‘session_id’ => $id]);
$this->data->session_data = “”;
}

Then try to login from scratch, don’t just refresh the submission.

Install osTicket 1.18.1

LOCAL SETUP (I uses PHP 8.2)
[codesyntax lang=”bash”]

[/codesyntax]

I tried to setup a virtualhost:

sudo gedit /etc/apache2/sites-available/osticket-v1.18.1.test.conf

Here is the file osticket-v1.18.1.test.conf:

[codesyntax lang=”text”]

[/codesyntax]

activate it:

sudo a2ensite osticket-v1.18.1.test

Restart/reload the server:

sudo systemctl reload apache2

Insert osticket-v1.18.1.test in my local host:

sudo gedit /etc/hosts

Here is the entry that need to be put in:

127.0.0.1 osticket-v1.18.1.test

Restart/reload the server:

sudo systemctl reload apache2

Change the files & dir permission:
satria@teddy:~/Documents/projects/osticket-v1.18.1$ sudo chmod -R 777 .

I need to install some php 8.2 extensions missing (if not exist):
sudo apt install php8.2-imap && sudo apt install php8.2-apcu

Now the site is http://osticket-v1.18.1.test
SETUP:
rename/copy
from:
/home/satria/Documents/projects/osticket-v1.18.1/osticket-v1.18.1/upload/include/ost-sampleconfig.php
to:
/home/satria/Documents/projects/osticket-v1.18.1/osticket-v1.18.1/upload/include/ost-config.php

create a new database : osticket_1181

set user account
username: adminOT
password: adminOT

after the successful installation:
satria@teddy:~/Documents/projects/osticket-v1.18.1/osticket-v1.18.1/$ sudo chmod 0644 upload/include/ost-config.php

Your osTicket URL:
http://osticket-v1.18.1.test/

Your Staff Control Panel or admin:
http://osticket-v1.18.1.test/scp

THE EMAIL SETTING:

configure emails setting (http://osticket-v1.18.1.test/scp/emails.php)
Note: Create a few emails alias for satria@advchaweb.com on the hostinger like osticket1@advchaweb.com, osticket2@advchaweb.com, osticket3@advchaweb.com

Create a new email ->

Account Tab:
Email Address: osticket1@advchaweb.com
Email Name: osticket1@advchaweb.com
Department:
Priority: Normal
Help Topic:
Auto Response: (unchecked)

Remote Mailbox Tab:
Mailbox Setting:
Hostname: imap.hostinger.com
Port Number: 993
Mail Folder: INBOX
Protocol: IMAP
Authentication: Basic Authentication -> Click ‘Config’ button
–>
Email Address: satria@advchaweb.com
password: +PL5x8mQ

Email Fetching:
Status: Enable  –> to fetch the incoming email
Fetch Frequency: 15 minutes
Emails Per Fetch: 50
Fetched Emails: Archive – move to folder -> 2023OstFetched

Outgoing (SMTP) Tab:
Status: Enable –> MUST BE
Hostname: smtp.hostinger.com –> NO. USE THE smtp-relay.brevo.com SETTING BELOW
Port Number: 465
Authentication: Same as Remote Mailbox
Header Spoofing: (checked) Allow for this email

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